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Overview

OpenPhone is a reliable, collaborative, and easy-to-use business communication system for small and medium-sized businesses. This guide will walk you through what makes OpenPhone different, how to get set up in minutes, and where to go next.

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Why OpenPhone?

If you’ve used any business phone before, whether it’s a traditional desk phone or a virtual phone, you might be wondering what’s different about OpenPhone. Here are three reasons:
  • Collaborative: OpenPhone is designed to help your team work better together. Share numbers with team members, take calls and send messages together, troubleshoot customer issues as a group, and so much more.
  • Customizable: Use OpenPhone your way with a business phone setup that works for you. Set your team’s business hours, phone menu, ring groups, auto-replies, and more. You can even set up branded voicemail greetings for a delightful touch when customers call you. 
  • Convenient: Wherever you go, OpenPhone comes with you. With our desktop, mobile, and browser apps, you can take calls anywhere, at any time. Leave your desk phone in the past, where it belongs.
OpenPhone overview

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How does OpenPhone work?

OpenPhone is a Voice over Internet Protocol (VoIP) phone system. While traditional phone lines transmit voice signals over physical copper wires, VoIP systems take a different approach. They break your voice data down into digital signals (“packets”), send them over the Internet, and then convert those packets into analog signals for recipients to hear you. This is what allows you and your colleagues to use OpenPhone from your computer, your phone, or your tablet. You can instantly add new team members to your OpenPhone workspace, share your numbers, and customize every aspect of your calling and messaging experience. And you can do all that without paying for niche telecom hardware or bulky desk phones.

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Get set up in 3 steps

1

Create your account

Start your free seven-day trial and choose your business phone number:
  • Sign up for OpenPhone
  • Select a local or toll-free number
  • Customize your caller ID and phone number settings
2

Invite your team

Add team members to collaborate on customer communications:
  • Go to Settings → Team
  • Click Invite team members
  • Assign access and roles
  • They’ll receive an email to join your workspace
3

Download the apps

Use OpenPhone across all your devices:

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Explore more features

Port your phone numbers

Bring your existing numbers to OpenPhone

Explore inboxes

Organize calls, messages, and voicemails

Team collaboration

Share numbers and respond together

Automation basics

Save time by automating routine tasks

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FAQs