Troubleshooting choppy or robotic sounding call audio

Is the person you're talking to is having a hard time hearing you? Maybe your audio is "breaking up" for them? Typically, choppy/robotic call audio is caused by jitter on the line, indicating a connection issue occurred on the call. Jitter results from transmission issues with your call's packets of audio data. When audio data is lost, you experience choppy or robotic call audio. Thankfully, we have a few steps that may alleviate these issues.

We put together this guide to help diagnose and resolve any choppy or robotic call audio.

Your internet connection

While your internet connection may have lightning-fast speeds most of the time, if your speeds are temporarily throttled, you may experience call quality issues. Here are options that may resolve jitter:

  • If you're using WiFi, reset your router.

  • Switch to a different internet source (e.g. WiFi to data or vice versa).

Your device

While the strength of the internet is the most likely culprit, it's also possible that the issue is due to the device itself. Here are a few things you can do on your device to help improve your call quality:

  • If you're running any CPU-intensive programs in the background, try closing those programs.

  • Try switching between mobile and desktop (e.g., you may find that your laptop works better with a weaker internet connection than your mobile).

  • Try completely powering down and restarting your device.

If this issue is only occurring with one contact, it's likely that the issue is coming from their end.

If these steps don't improve the quality of your call audio, we'll need to dig into them a little more. Please submit a request here with the following information and we can look into those calls:

  • Your OpenPhone phone number

  • The most recent three numbers you were on a call with when this issue occurred

  • Approximate date and time of each call

  • On which device you were using OpenPhone  (i.e., iOS, Android, Mac, desktop)