Please note 👇
- You must be the workspace owner to export data for your workspace.
- Exported phone contacts include all contacts. No contacts are excluded as private contacts.
- Call recordings and transcripts are not included in the data export.
- Exported data will be emailed as a .csv file. The email includes a link to download your exported data. The link expires after 72 hours, with the option to request a new link if you miss that window.
How to export your data
Owners for a workspace can initiate an export of data for that workspace by following these steps:
- From your workspace menu, select "Settings" and "General".
- At the bottom of the Workspace settings section, find the "Export your data" section. You'll see the list of three types of data you can choose to export: contacts, call logs, and message logs.
- Check the box for each type of data you want to export.
- Below the checkboxes, click "Export data".
In the lower left-hand corner, you will see a pop-up message that your data export request has been received. Within 24 hours of your request, you should receive an email with your exported data.
