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Troubleshooting
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Outbound messages are not delivering
Are your outbound messages showing as undelivered? There’s usually a simple explanation. We put together this guide to help y...
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Outbound calls are not connecting
Trying to make an outgoing call and having issues connecting? Are you receiving a “call failed” error? In this guide, we put ...
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Outbound messages are not delivering, but showing as delivered
If a message on OpenPhone delivers to your message’s recipient, then you should see the time the message was delivered displa...
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Using a VPN with OpenPhone
Many of our users love the privacy they have in keeping their work and personal phone numbers separate. Using a VPN can add f...
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I’m receiving the error “Could not establish a connection. Try again momentarily.”
Are you receiving the error message “Could not establish a connection. Try again momentarily.” or "OpenPhone was unable to es...
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I'm not receiving text messages on my OpenPhone number
If you're experiencing issues with receiving text messages on your OpenPhone number, there are a few things to check for: Are...
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I’m not receiving push notifications
When you receive an incoming call or message, you should receive push notifications letting you know. In the rare instances t...
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Incoming calls are disconnected immediately upon answering
Are you receiving incoming calls that hang up right when you answer them? If so, here are a few things you can check to resol...
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Troubleshooting call dropping issues
Are you experiencing abrupt hang ups? Calls disconnecting unexpectedly? You may be experiencing dropped calls. Call dropping ...
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Why am I getting a subscription expired error?
If you open the OpenPhone app to a "Subscription expired" message, there are several reasons why you might be receiving it. W...
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Troubleshooting call audio static and other audio interference
Is the person you're talking to is having a hard time hearing you or you're having a hard time hearing them due to audio inte...
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Troubleshooting volume issues on calls
Are you having a hard time hearing on your calls? OR MAYBE YOUR CUSTOMERS ARE TOO DARN LOUD! Either way, we don't want you to...
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Troubleshooting echoing call audio
The person you're talking to complains about getting an echo from you. They may be hearing you initially and then a delayed e...
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Troubleshooting one-way call audio
When one of the parties on your call can't hear another, you're experiencing one-way audio. One-way audio can be caused by ma...
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