If you're seeing errors when placing outbound calls on Windows 10/11, you have options to possibly fix the issue. First, try restarting your device. If that doesn't resolve you error, one of the process below may help:
- Re-enable your microphone (see process below)
or
- Update or remove and reinstall your audio drivers (see the process below).
Re-enable your microphone
To re-enable on Windows 10:
- Open "Settings".
- Click on "Systems".
- Click on "Sound".
- Under the "Input" section, click the "Device properties" option.
- Make sure this is set to "Enabled".
To re-enable on Windows 11:
- Open "Settings".
- Click on "Systems".
- Click on "Sound".
- Under the "Input" section, click the device you are using as your microphone.
- Under "General", make sure "Audio" is set to "Allow".
Uninstall then re-install microphone drivers
Uninstall drivers
- Open "Device Manager".
- Expand "Audio inputs and outputs".
- Right-click your microphone and select "Uninstall device".
- Confirm whether "Delete the driver software for this device" is available. If so, click "Uninstall".
- Restart your computer.
Windows should automatically reinstall the drivers after reboot. If it doesn't, proceed to the steps below.
Re-install drivers
- Download the latest driver from the manufacturer's website and install it.
- Open Control Panel > Hardware and Sound > Sound.
- In the "Recording" tab, ensure the microphone is listed and responsive.
- If needed, run Troubleshooter: Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
- Run the Recording Troubleshooter.
