Troubleshooting delayed call audio

Long delays in audio on a call are typically due to latency with the connection itself. The most common reason for delayed audio is jitter. It indicates a connection issue has occurred on the call. Jitter occurs when there are delays in transmitting audio data. You may experience this as delayed call audio. Thankfully, there are a few steps that may alleviate these issues. We put together this guide to walk you through the possible reasons you're experiencing delayed call audio and actions that may resolve the issue.

Your internet connection

While your internet connection may have lightning-fast speeds most of the time, if your speeds are temporarily throttled, you may experience delayed call audio. Here are some steps that may resolve jitter:

  • If you're using WiFi, reset your router.

  • Switch to a different internet source (e.g., WiFi to data or vice versa).

Your device

While the strength of the internet is the most likely culprit, it's also possible that the issue is due to the device itself. Here are a few things you can do on your device to help improve your call quality:

  • If you're running any CPU-intensive programs in the background, try closing those programs.

  • Try switching between mobile and desktop (e.g., you may find that your laptop works better with a weaker internet connection than your mobile).

  • Try completely powering down and restarting your device.

If this issue is only occurring with one contact, it's likely that the issue is coming from their end.

If the suggestions above don't improve your call audio, we'll need to work with you to resolve the issue. To do so, please submit a request here with the following information and we can look into those calls:

  • Your OpenPhone phone number

  • The three numbers you were on a call with where this issue occurred

  • Approximate date and time of the calls

  • Which device you were using OpenPhone on (i.e. iOS, Android, Mac, desktop)

  • Whether audio delayed for the entire duration of each call