When messaging contacts in the US or Canada, they will always see your sender ID as your OpenPhone number; however, this may change when messaging internationally. For some messages to international countries, you cannot have 2-way texting (i.e. you message a client and they can message you back at the same number).
Countries with 2-way SMS messaging
If you are messaging one of the below countries, then they will receive a message from your OpenPhone number. When they reply to that message, it should arrive in your OpenPhone inbox, just as any other message.
International countries with 2-way SMS messaging include:
- Austria
- Belgium
- Canada
- Chile
- Czech Republic
- Denmark
- Estonia
- Finland
- Hong Kong
- Hungary
- Israel
- Lithuania
- Netherlands
- Phillippines
- Poland
- Portugal
- Singapore
- Slovakia
- Sweden
- Switzerland
Countries without 2-way messaging
For most countries not listed above, you can still send international messages but they will receive the message from a different sender ID than your OpenPhone number. This change occurs automatically to comply with local regulations and ensure deliverability.
As of June 2023, the United Kingdom is an exception. Their major providers, including EE, Telefonica and SKY stopped allowing SMS messages from non-UK 10-digit-long numbers. This means these messages are blocked or filtered. SMS messages from one UK number to another UK number are allowed.
If you have any other questions, please submit a request here. We're happy to help!
