When you receive an incoming call or message, you should receive push notifications letting you know. In the rare instances that you are not receiving push notifications, then here are a few things you can check to resolve this issue.
We put together this guide for users who are not receiving any push notifications. If you are receiving missed call push notifications but are not receiving an incoming call ring, then please view this guide.
Possible reasons
Push notifications are not enabled
Push notification permissions are required to use OpenPhone. To enable push notifications, please follow the steps below:
If push notifications are not enabled on the web or desktop apps, then you’ll have a blue alert bar letting you know on the top of your OpenPhone app. To enable, click on that bar. If you do not have a blue bar on the top of your OpenPhone app, then that means your push notifications are enabled.
To enable permission on the mobile apps:
On iOS:
- Open "Settings"
- Find OpenPhone in your list of apps
- Make sure Notifications are ON
On Android:
- Go to "Settings" via the gear wheel icon ⚙️
- Select "Apps"
- Select the gear wheel icon ⚙️
- Select "App permissions"
- Select "Notifications"
- Make sure Notifications are ON
Connection Issues
Connection issues may cause an inability to receive push notifications while the connection issue is occurring. In these cases, we’d recommend to try changing to a different internet source (e.g. WiFi to data or vice versa) or, if using WiFi, reset your router.
It’s also possible that a third-party extension, firewall, or VPN can be blocking your connection, resulting in the above issue. If this is the case, you may want to try disabling to see if that resolves the issue. For more information on using VPNs with OpenPhone, please see this article.
Escalating to OpenPhone support
Still having issues receiving calls after going through these steps? Please submit a request here. We're happy to help!
