Before initiating the porting of your number to OpenPhone, you'll need a few essential details to ensure the process goes smoothly. Below is all the required information, step-by-step instructions, and what you need beforehand.
Important:
- We support porting local US, Canadian numbers, and North American toll-free numbers.
- You’ll need to be a workspace owner or admin to initiate the porting request.
- You’ll need to access to the desktop or web version of OpenPhone.
Information required to port your number from Comcast (Xfinity)
| Requirement | Details | Steps |
| Xfinity voice security PIN |
Must be the primary user Landline: 4 digits long |
Website landline customers 1. Go to the account icon > select Account and Identity. 2. Choose Xfinity ID and Security > Service Access section. 3. Select Home Phone Security PIN. 4. Choose to have the new PIN sent via direct mail, automated call, or email.
Website mobile customers 1. Navigate to the Devices section. 2. Select the device linked to the number being ported. 3. Click on Transfer your number. Then, follow the prompts to obtain your Transfer PIN |
| Account number |
Landline: Typically 16 digits Mobile: 9 - 12 digits |
Website landline customers 1. Go to Account Details > Click on the Account icon > Account and Identity. The account number is in account details. Website mobile customers Go to Account Information and navigate to Billing. The account number is under account details. |
| Billing address | Must match EXACTLY what Comcast(Xfinity) has on file | Double-check to ensure every detail is correct to prevent delays. |
| Account status | Account must be active and in good standing | Contact Comcast (Xfinity) Live Chat to ensure your number is portable. |
|
Bill statement |
A recent bill statement is required to verify your account details during porting. | Take a screenshot, picture or download the PDF version. |
Reduce the chance of porting issues
- Ensure all the information you provide matches Comcast (Xfinity) records to avoid delays.
- If your account is inactive, you must resolve that before you can port your number.
- If your transfer PIN expires, you must generate a new one.
Comcast (Xfinity) contact information for porting
If you encounter any issues, you can contact Comcast (Xfinity) Customer Support Department:
- Phone 1-800-934-6489 available Monday - Sunday 5 AM - 9 PM PST
- Live Chat Monday - Sunday 4 AM - 8 PM PST
FAQ
How long does it take to port my number from Comcast (Xfinity) to OpenPhone?
The porting process typically takes 1 - 2 weeks, provided all information is correct.
Ready to Port?
When you are ready to submit the port, see our step-by-step guide for initiating it through OpenPhone.
Need Help?
For more details, contact OpenPhone support, and we will guide you through the process.
- Live chat is available for all Business users from 8 AM - 5 PM PST.