Should I get a toll-free or local number?

Local or toll-free, which one should you go for?

There are several things to keep in mind when making the choice. We'll break them down here.

Why pick a local number

  • Local numbers are great for establishing a presence in the area you serve. This is the best choice for service-based businesses with the majority of customers in a specific state or province.

  • Local numbers are better suited for outgoing calls. When you make a lot of outgoing calls, local numbers are perceived as more trustworthy compared to toll-free numbers due to the increased number of spam calls — so most people are more likely to answer.

Why pick a toll-free number

  • Toll-free numbers ensure your callers from across the US and Canada never pay long-distance charges. This is especially important if your main use case is customer support.

  • Businesses with toll-free numbers can be perceived as larger and more established.

  • Toll-free numbers establish a nationwide presence, appealing more to customers across Canada and the US.

Want to learn more about picking between toll-free and local numbers? Check out our blog post!